Tono — Support

Write to bestzapp.business@gmail.com. Say which phone you use and, if it helps, attach a screenshot. We answer in English, Spanish, German, French, Italian or Portuguese.

The measurement says the light was uneven

Face a window in daylight, with no lamp on one side. No make-up, no filter, hair visible at the forehead. If one cheek is lit and the other in shadow, Tono says so and the confidence value drops; measure again.

My result does not feel right

Look at the confidence value and the second most likely type. If they are close, both palettes will work for you in part. Try the drape test in Pro: hold a colour from the palette and one from "Avoid" under your chin and compare.

I'm between two seasons

Open your sister season from the result screen: it is the second most likely type, with its own palette. Colours that appear in both palettes are the safest bet. To settle it, add another selfie in daylight, by a different window: Tono takes the median of the last three and tells you how many of them agree. If a consultant already told you your season, or you disagree with the measurement, tap "Already know your type? Choose it yourself". Your selfies are kept, and you can go back to Tono's measurement at any time.

Choose a photo from the gallery

On the camera screen, tap "Choose a photo" and pick a selfie taken in daylight, with no filter and your hair visible. If Tono cannot find the face in it, it offers to use the same photo and let you mark six points by hand: forehead, both cheeks, chin, one eye and the hair near the roots. Garment checks work the same way, so you can also pick a photo or a screenshot from an online shop. The photo is analysed on your phone and is not uploaded.

A garment gets a low score although I like it

The score compares the garment's colours with your palette, nothing else. A low score does not forbid anything: it says the colour takes light from your face. Photograph the garment on a plain background and filling the frame; a busy background pulls the reading.

Restore a subscription on a new phone

Open the Pro screen and tap "Restore purchase" while signed in with the same Apple ID or Google account. Tono also checks the store silently every time it starts.

Cancel the subscription

iPhone: Settings → your name → Subscriptions → Tono. Android: Play Store → profile → Payments & subscriptions → Subscriptions → Tono. Uninstalling the app does not cancel it.

Delete my data

Settings → "Delete everything". Everything Tono stores is on your phone; there is nothing to delete on our side.

Soporte en español

Escribe a bestzapp.business@gmail.com. Para cancelar la suscripción: iPhone, Ajustes → tu nombre → Suscripciones; Android, Play Store → perfil → Pagos y suscripciones. Para borrar tus datos: Ajustes de Tono → «Borrar todo».

Support auf Deutsch

Schreib an bestzapp.business@gmail.com. Abo kündigen: iPhone, Einstellungen → dein Name → Abonnements; Android, Play Store → Profil → Zahlungen und Abos. Daten löschen: Tono-Einstellungen → „Alles löschen“.